Refund policy
RETURNS
Before requesting or arranging a return, please read the following information carefully. You can return any delivered products you have purchased for any reason within 30 days of purchase. To do so, you should notify us in writing by email or post within 5 working days of delivery. If you are returning a product for any reason, other than damaged products, you should pay the cost of returning the product(s) to us.
WHEN WE DO NOT ACCEPT RETURNS
We do not accept returns if the product(s):
- damaged,
- altered or
- adapted or treated as your property.
While in your possession, you should keep the product(s) you wish to return to us in good condition. The product(s) should be returned in the same condition in which it was delivered.
HOW TO RETURN
Contact Us: Before returning any items, please contact our return team at hello@hugsy.pro to initiate the return process.
Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product. Clearly write the provided RA number on the outside of the package.
Package the Item: Pack the item securely in its original packaging, including any accessories if you have provided.
Return Shipping: Customers are responsible for the costs of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for returns.
RETURN POLICY
To receive a full refund, the product should be:
- in its original packaging,
- be in a resalable condition,
- be complete and as purchased,
- accompanied by a valid proof of purchase, and
- be returned to us within 30 working days of purchase.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
LATE OR MISSING REFUNDS
If you have not received a refund within 7 days of us notifying you that your refund has been issued, please double check your bank account and contact your bank or credit card company. If you have done all this and still have not received your refund, please contact us.
REFUSE DELIVERY
If you have refused delivery or plan to refuse delivery of your order because you wish to cancel it, please contact us.
ORDERS RETURNED TO US
If your order is returned to us due to multiple failed delivery attempts, non-collection, or an insufficient/wrong address, we cannot refund any delivery charges.